For example (by calculation above) if the customer has an obligation to pay Rp. 1,000,000: From the description above, we can understand that the SLA or Service Level Agreement is very important and offers many benefits to both parties. If you have a business related to IT or services, the existence of a service level agreement will be very useful to improve the quality of services and manage the oprasional business. The existence of an agreement on the level of service is beneficial for both parties, as they completely clarify what can be expected from trade relations. This is due to the fact that both parties are already involved in the preparation of ALS and have accepted the defined level of service. At this point, the service provider knows the customer`s expectations and the customer also knows the pros and cons of the provider. Each payment must be confirmed via the website page www.rumahweb.com/pembayaran, phone, email and customer service. If it turns out, within 24 hours of payment confirmation, that the customer has not received a payment confirmation email or other email from Rumahweb Indonesia, this means that the payment made by the customer cannot be verified and the payment confirmation is cancelled. We recommend contacting Rumahweb Indonesia immediately if this happens to clarify payment. Pak Asep for the cost of managed service can be given a real example, z.B. what is the administrative service? Brp costs that need to be incurred o/company u/services, later I`ll try to help with the calculation, but you know what SLA (Service Level Agreement) is? On this occasion, we will examine the understanding, the benefits and also the examples of service level agreement. Read it until the end yaa. What then is the example of a good agreement on the service level contract? Please look down.
But before that, it is important that we know together that the example of ALS below is not an absolute standard, in practice, ALS is made on the basis of the extent of services or cooperation contracts executed.